Our Terms and Conditions

Terms & Conditions

Our trading terms and conditions.

Meeting Your Order

As garments are hand-knitted, we will generally take 2-3 weeks to knit your garment order, at which time it will be despatched. If we have stock on hand we will dispatch on receipt of your order.

Returns Policy
Cruellas will only accept returns for the following reasons:
• Goods damaged or faulty prior to delivery.
• Goods supplied incorrectly.
• Goods failing to meet any applicable guarantees under the Consumer Guarantees Act 1993.
• Goods that vary from their description on the website.
REFUNDS
Whenever possible, Cruellas will replace any damaged or faulty goods; otherwise a full refund will be issued for the value of the damaged or faulty goods.
PACKAGING & POSTAGE
Please include a copy of the invoice or packing slip that accompanied your order. If you are unable to provide a copy of the invoice or packing slip, include a note containing your order number, name, address, email address, contact phone number, and reason for return.
You will be notified by email when your return is received. Please allow 28 days for resolve of your return.

Bank Account Details
For direct credit payments for goods purchased from cruellas.co.nz, please make payment to the following National Bank account.

Once monies have been received your order will be dispatched
Bank: Bank of New Zealand
Account No: 02 0704 0029645 00

Trade Customers
Terms of payment are 20th of the month following delivery.

GST
Goods & Services Tax
All prices quoted include GST
GST No 91 - 145 - 308.

Consumer Guarentees Act
• Consumer Guarantees Act: This guarantee is in addition to any rights and remedies available to a "consumer" as defined under the Consumer Guarantees Act (as detailed below).
•
• Be of acceptable quality (see definition below).
• Be fit for their particular purpose.
• Match the description given in advertisements or sales brochures, or by the sales assistant.
• Match the sample or demonstration model.
• Be owned by the consumer, once purchased.
• Be a reasonable price, if no price or pricing formula has been previously agreed

Acceptable quality
• Do what they are made to do.
• Are acceptable in appearance and finish.
• Are free from minor defects.

Privacy Policy

Your Privacy
Your personal information and contact details are only used for the purpose for which you supplied them - to facilitate a transaction with cruellas.co.nz. Your information will not be shared, sold or given to other parties, except where legislation requires.